Terms of Use
1. Who provides the app
DARIUSZ NIEMCZAK F.H.U. ITAMA, ul. Starowiejska 16 lok. 2, 81-356 Gdynia, Poland, VAT ID PL9581479203
Email: [email protected], phone: +48 451 461 949
You download the app from the App Store. Your use of it is governed by these terms and by Apple's standard Licensed Application End User License Agreement. How we handle data is described in the Privacy Policy.
2. What CutNeo does
CutNeo recognises speech in a video you choose, turns it into captions, lets you edit and style them, cut pauses and filler words, prepare a title, description and hashtags, and save an MP4 with captions plus caption files. The video stays on your phone; only the audio is sent for speech recognition (see the Privacy Policy).
3. Requirements
- iPhone with iOS 16 or later.
- Internet access to create captions and AI descriptions. Editing and export work offline.
- Consent to send audio for speech recognition (the app asks before the first upload).
No account is required.
4. Free use
Without a purchase you can caption up to 3 videos or up to 15 minutes of speech per device (whichever comes first) and create 3 AI descriptions. Full quality, no watermark. If total free usage by all users on a given day exceeds our daily threshold, free captioning may be unavailable until the next day; subscribers are not affected.
5. CutNeo Pro subscription
- Choose yearly at PLN 99.99 with a 7-day free trial, or monthly at PLN 14.99 (no trial). These are Polish App Store prices including VAT. The price Apple shows before you buy, in your currency, is binding.
- The subscription includes up to 20 hours of audio per calendar month for speech recognition, plus all styles and features. The limit applies per purchase, also when you use it on several devices. During the free trial the limit is 60 minutes of audio.
- Payment is charged to your Apple ID account at confirmation of purchase.
- The subscription renews automatically for the same period and price unless cancelled at least 24 hours before the end of the current period. Your account is charged for renewal within 24 hours before the end of the period.
- The free trial converts to a paid yearly subscription unless cancelled at least 24 hours before the trial ends. The trial is available once.
- Manage or cancel the subscription in your iPhone settings: Settings, your name (Apple ID), Subscriptions. Cancellation takes effect at the end of the paid period; CutNeo Pro keeps working until then.
- Restore purchases in the app with "Restore purchases".
- Family Sharing is not enabled for this subscription.
6. Refunds and withdrawal
Payments and refunds are handled by Apple. Request a refund at reportaproblem.apple.com. App Store purchases are processed by Apple under Apple's terms, including the consumer right of withdrawal.
7. Your content
Your videos, recordings and texts belong to you; we acquire no rights to them. Use CutNeo only with material you have the right to use. Do not use the app for unlawful content or content that infringes the rights of others.
8. AI captions and descriptions
Speech recognition, pause cutting and AI descriptions are automatic and may contain mistakes. Check captions, cuts and descriptions before you publish.
9. Availability and changes
We aim to keep CutNeo running without interruption, but captioning depends on the internet and third-party services (Cloudflare, Apple) and may be temporarily unavailable. We keep developing the app: features may change, and we describe changes in the App Store update notes. A price change applies from the next period under Apple's rules (a price increase requires your consent in Apple's prompt).
10. Liability
We are liable for the app as required by law. Nothing in these terms limits consumer rights under mandatory law. Towards business users we are not liable for lost profits.
11. Complaints
Send complaints about how the app works to [email protected], describing the problem, your iPhone model and iOS version. We reply within 14 days. Payment complaints and refunds are handled by Apple (section 6).
12. Changes to these terms and governing law
We may change these terms for valid reasons (new features, changes in law, changes in our providers' services). We publish the new version on this page with a new date. Polish law applies; consumers keep the protection of the mandatory law of the country where they live.